Regular - Sr.Networks Operations Consultant
Sr.Networks Operations Consultant
ref :576879 | 01 Dec 2023
apply before : 29 May 2024
CityStars, Cairo, Égypte - Egypt
about the role
Consultant Role/Responsibilities
Review and suggests potential design enhancements based on incidents’ lessons learned. Analyze reoccurring faults and arrange permanent fix plans. Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS support). Act as Technical Leader for critical major incidents and complex incidents, including interfacing with customer VP-level and vendors/supplier lead technical staff. Prepare/Validate Technical Root Cause Analyses to be shared with the customer. Communicate required LLD updates to design team to mirror the site's operational configurations. Lead technical interlock with the BASF operations lead technical experts and teams. Oversee all operations technical teams activities (incident management, operational changes, inventory, etc.). Identify best practices for assessing network health, applying corrections and changes. Join all major transformation project meetings to ensure the operations team remains aligned with changes to customer network. Assist change teams in evaluating changes impact on critical and highly classified sites. Act as technical reference for all operational teams at all levels. Provide technical coaching and mentoring to connectivity experts. Develop and provide technical trainings for all operations teams (all levels) to develop skills at Level 1 and Level 2. Key interlock with Cisco and other suppliers. Own technical resolution by vendors (e.g., Cisco) and Regional Service Suppliers (RSS) such as BT, Singtel, Verizon, DT, Orange, etc. Be part of 24x7 operational support for LAN, WLAN, SDWAN, and any other connectivity services). Responsible for all operational (SDWAN or LAN or WLAN) sites for a multi-national customer in over 90 countries. Provide level 3 troubleshooting and remediation of customer (SDWAN or LAN or WLAN) networks. Provide network support for 100% uptime critical networks. Ensure compliance with standards, laws, and privacy policies. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Comply with all the special process and procedures agreed with the account teams and customers. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process. Perform technical escalations in line with company procedure. Document all troubleshooting and case management actions via the electronic case management system. Determination to process tasks according to predefined processes is essential.
about you
A minimum of 10 years of hands-on technical experience in multiple connectivity domains. CCIE R&S or CCIE DC. Master of at least one connectivity domain (WLAN or SDWAN), with in-depth overall experience in LAN Leadership (crisis situations, ability to interact with executive customer and supplier management levels, etc.). Excellent communication skills (written and oral) (at least level B2, and preferably C1/C2). Results oriented. Agile mindset and flexible.
Key Interlocks
External: Customer (Executive VP level), Suppliers and Vendors (management and technical). Internal: Up to M+2 level (management), CBU, and all technical levels (operations and design), within CSO and outside CSO.
additional information
Strong leadership skills. Demonstrates cooperation and teamwork. Problem Ownership until resolution. Prioritization and balance in tense situations and work activity in multitask situations. Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Strong time management, organizational and communication skills. Ability to coach and mentor peers and subordinates. Ability to lead and provide direction in resolving business critical problems at the highest organizational level. Flexibility in terms of working hours. Fluent English is a MUST. German is a plus.
contract
Regular
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