At CIPPO, each time we announce a new job opening, it's a moment of celebration for us. It signifies our continued growth and the opportunity to welcome fresh, exceptional talent into our family. As we strive to provide outstanding service to the families who entrust us with their children's academic and psychosocial development, we take the time to restructure and refine our positions, ensuring a wonderful work experience for all our team members.
We are thrilled to share that we have an exciting position open:
Success Manager.
This role is a direct reflection of the tremendous success we have achieved in earning the trust of more and more families who rely on CIPPO to shape their children's lives. Furthermore, it represents the growing community of passionate practitioners who are eager to join us on our journey to make a positive impact on the next generation.
About the Job:
As a Success Manager, you will play a crucial role in fostering seamless and lasting relationships between parents, CIPPO, and our dedicated Full-time practitioners (SITs). Your role is to foster lasting relationships while balancing beneficiary health and satisfaction and meeting financial goals and targets. You’re the driving force behind making successful matches last and ensuring a positive and fulfilling experience for all parties involved.
In this role, you can expect to:- Act as a warm and empathetic liaison between parents and practitioners, as a CIPPO representative, ensuring open and effective communication channels that build trust and understanding.
- Collaborate closely with the leadership team, management, finance, and accounting teams to ensure accurate and timely payment processing for practitioners' salaries. You will also be responsible for transparently communicating with parents about their financial obligations, breakdowns, and account ledger.
- Facilitate smooth case handovers from our Sales team, ensuring a seamless transition for families and managing agreements related to start dates and finances.
- Take charge of payroll operational tasks, such as updating practitioners' shifts (clock in and out), addressing their requests for offer updates, or handling logistics challenges, while communicating accordingly with the People and Culture team.
- Engage warmly with parents through various channels, actively listening to their inquiries, collecting surveys, responding promptly to their requests, and providing the assistance they need to enhance their experience.
Expertise that Matters:- We would love to have you join our team if you possess a bachelor's degree in a business/marketing-related field (preferable)
- Fluency in English is a must as it enables effective communication with our diverse community.
- We value your minimum of 3 years of experience in customer satisfaction-related positions, where you have consistently delivered exceptional service in a business-to-consumer (B2C) setting.
- Your creative mindset and ability to collaborate effectively within a team environment will make you an invaluable asset to our organization.
- Proficiency in handling financial matters and meticulous attention to detail are essential to ensure accurate and precise work.
- Your exceptional communication skills, paired with a genuine customer focus, will enable you to build strong relationships with parents and SITs alike.
If you share these qualifications and are ready to be part of our growing family, we would be delighted to hear from you! To apply, please visit our career website or connect with us on LinkedIn.
* Please ensure that your contact information is correct, and keep an eye on your email for further steps.Together, let's change the world, one child at a time!
