Job Description - Technical Support Engineer (008UHT)
Job Description
Technical Support Engineer - 008UHT When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!
Your Role – Magic happens when you bring great people together!
Selection of the products complying to the customer requirements & application & Providing Legacy cross reference Advising other products suiting the customer (Up selling & Cross selling) ,Product Configuration &Troubleshooting the customer issue at the site Guide the customer for product operation & quick start Provide advanced technical Support to Customers. Ability to reply on basic requests related to equipment. Responsible to facilitate promotional work shops / seminars .Participate as sales support in prescribing various Products for decision makers Responsible of getting continuous updates from Knowledge based and inform concerned parties. Provide added value continuous improvement for the customer care . Identify sales opportunity through customer contact with a reporting through cases to sales team. Specifications with the relevant product / price . Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.
Qualifications
About You Bachelor University degree in an engineering profession ( Electrical, Mechatronics, Renewable energy). Years of Experience 2 to 4 years Fluency in English is a must. Fluency in French is an asset Professional user of Microsoft Office. Working with team. Adhering to the principals & values. Learning & Researching. Adapting and responding to changes.
Primary Location
: Egypt
Schedule
: Full-time
Unposting Date
: Apr 30, 2024, 3:59:00 PM
