Envision Employment Solutions is currently looking for a TechOPS Engineer for one of our partners, a global leader in Information Technology Services & Consulting!

Job Summary:

The TechOPS Engineer plays a key role in ensuring operational continuity and technical excellence across all sites. As part of the Global Technical Operations team, this role supports Production and Operations by testing and deploying new workflows (ORKA and non-ORKA), configuring project-specific technical setups, and coordinating both on-site and off-site deployments.

Responsibilities:

• Manage support issue resolution in the order of production priorities.
• Investigate and determine causes of issues and failures agnostic of their potential origin
• Work with all HSDs and PM and OM to Document implemented solutions.
• Interface with the ORKA team to evaluate new feature request suggestions.
• Work with the Sales Operations Managers to assist with Data collection for sales for new opportunities.
• Work closely and collaborate with the Head of Production systems and the department
• Perform new workflow onboarding and testing for production.
• Work with Production Systems and the other HSDs on providing new production systems.
• Keep on top of JIRA work management work board, in general
• Test and validate and handover new and modified workflows to production.
• Assist ORKA with testing WFs in the Dev environment.
• Help train the ORKA team with Baseband AV systems.
• First line remote TechOps assistance for the customer partners at Off – Site jobs.
• Work with the Global and local QA testing team to ensure test patterns and frequencies are fit for purpose.
• General cover for the UK infrastructure engineer.