DESCRIPTION
Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.
Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.
Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
Key job responsibilities
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs, categories and features.
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic forecasts.and quick to react with new action plans)
BASIC QUALIFICATIONS
-Excellent written and verbal communication skills in English and Italian (C1).
- Bachelor degree in any domain is preferred, minimum Baccalaureate diploma is mandatory.
-Relevant experience (minimum 3 years) in Vendor management, sales, post sales, account management or business development in managing B2B business.
-Strong presentation skills, ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented;
-Data analysis skills – ability to collect, clean, interpret, challenge and questions data and provide solutions; demonstrated ability to manage the business.
-Influencing skills - metric influencing: ability to understand a metric and create realistic forecasts; negotiations skills.
-Ability to operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives.
-Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems.
-Ability to work in teams and ultimately focus on delivering results with high standards.
PREFERRED QUALIFICATIONS
Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
Knowledge of visualization tools such as Tableau, Datazen, SSRS
Experience back office operations, escalation management and troubleshooting environments
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
