Vendor Specific Arabic

We need Arabic< >English OPI/VRI Interpreters



Dear Valued Vendor, we need you to provide!

Experienced interpreters with needed headcount in the Requisition for subject language.

On-boarding Process:

* Interpreter to watch Orientation session

* Quality will schedule Certification test upon confirmation of watching above session.

* If interpreter passed with score of 10 or more, will be sent Platform and Protocol training

* Once interpreter finishes above training, will be on-boarded through operations.

Interpreters' responsibilities:

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Be always prepared to take notes during a call.
• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
• Rendering all messages accurately and completely, without adding, omitting, or substituting.
• Provide the highest level of customer service during interpreting
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
• Go into internal professional training.
• Be eager to get new professional certifications.
• Communicate and report to your team leader.
• Comply with dress code requirements for video remote interpreting.

Their background and experience:

• Fluent in source language (English) and Native in target language " Arabic".
• Good knowledge of medical terminology.
• Awareness in legal terminology is a plus.
• High school diploma in your native language.

Technical requirements:

As this position is fully remote, you should provide interpreters' technical requirements for their computers. We need to be sure, that their home office will work effectively. (Attachments) 

• Internet
• ✓ Dedicated high-speed, private, and secured internet connection
• ✓ Minimum download speed 10 Mbps (megabits per second)
• ✓ Minimum upload speed 10 Mbps (megabits per second)
• ✓ Wired Internet, Ethernet Port (Wi-Fi is not allowed)
• Systems
• ✓ Minimum Windows 10 operating system
• ✓ Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior Minimum 4th Gen
• ✓ 8 GB RAM memory minimum
• Equipment
• ✓ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted)
• ✓ External monitors and connectors (if applicable).
• ✓ Computers must operate in “High Performance” mode, not “balanced” or “power saver”.
• ✓ Power adapter plugged in and not operating on battery.
• ✓ Chromebook is not allowed.
• We only allow USB Headset

* Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

Hiring documents: (to be uploaded to attachments)

. * BPIN Code of Conduct, interpreter would need to go through and sign and add it to his candidate profile as attachment on Freshteam.

· * Client Code of Ethics and Conduct, interpreter would need to go through and sign and add it to his candidate profile as attachment on Freshteam.

. * Updated resume with minimum 3 years of Medical interpretation experience (reference can be only the name of the organization your worked for) added to his candidate profile as attachment on Freshteam.

· * English Language Proficiency Certificate via below link, download and send it as an attachment then add it to his candidate profile as attachment on Freshteam.

https://www.efset.org/english-certificate/

 *you need to make sure to have the candidate name on the certificate

.* HIPAA acknowledgement Certificate, if not available, you can get one via below link: (download and send it as an attachment) then add it to his candidate profile as attachment on Freshteam.

https://www.proprofs.com/quiz-school/story.php?title=hipaa-compliance-quiz

 *you need to make sure to have the candidate name on the certificate

· 3 years Legal interpretation experience (Evidence of interpretation experience can include a resume/CV with references or an employer reference letter) (If available).

· (Preferred) legal terminology training certificate Court: (if available)