Job Title:

Analyst

Overview:

OVERVIEW
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Services Data & Productivity Engineering team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support a comprehensive process improvement strategy with a focus towards achieving scale for future growth by improving quality and efficiency across the Services division through the identification and development of business process automation solutions.
ROLE
• Manage complex resolutions, and design and develop automation solutions to complex problems
• Contribute to ongoing incubation of new low code applications
• Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
• Develop detailed project plans and manages all implementation processes
• Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
• Consult on new products, processes, standards or plans in support of the Merchant Offers business
• Optimize business processes to achieve more efficient results including establishing standard processes and best practices
• Translate customer needs into process improvement objectives, and establishes/coordinates a plan for implementation
• Communicate process issues or updates to stakeholders, and assesses and recommends opportunities for improvement
ALL ABOUT YOU
• Working knowledge of analytics applications (i.e. Alteryx (Mandatory), Tableau, Qlik)
• Working knowledge of database tools (e.g. MS SQL Server, pgAdmin, Eclipse, Toad)
• Experience leveraging APIs for data retrieval/upload (e.g. Postman)
• Experience applying business process mapping to identify redesign opportunities and contribute to improvement opportunities
• Applies knowledge of current business processes and products to maintain and enhance solutions currently in place
• Experience creating and delivering presentations for internal learning, training events and/or business discussions
• Experience working in cross-functional and large projects
• Well versed with challenges in working remotely with global teams
• Understanding of Microsoft Power Platform ecosystem, Power Apps (Canvas & Model-Driven), Power Automate, and Dataverse would be an added advantage.

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.