الوصف الوظيفي
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and support business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and enhance overall system performance.
- Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing and continuous improvement.
- Assist in the development and implementation of process improvements to increase efficiency and reduce recurring incidents.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong troubleshooting skills with the ability to analyze and resolve complex system issues.
- Experience in managing incident, problem, and change management processes within IT service environments.
- Familiarity with IT infrastructure and understanding of business workflows to support system integration and functionality.
- Ability to work with monitoring tools and diagnostic utilities to proactively identify potential system failures.
- Excellent communication skills to effectively interact with technical teams and business users.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
