Assistant Manager – Hotel Operations

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Assistant Manager – Hotel Operations to join our dynamic team. The ideal candidate should have a passion for travel, a deep understanding of hotel operations and excellent customer service skills. This is an exciting opportunity for individuals.

The position is responsible for performing the following activities:

Main responsibilities and tasks

• Build a 24*7 team and create appropriate processes for smooth business operations
• Manage end-to-end hotel accommodation requirements from planning to booking confirmation
• Lead, supervise, mentor, and allocate tasks to hotel booking team members
• Build and maintain strong relationships with hotels and accommodation providers globally
• Negotiate competitive hotel rates and identify cost-saving opportunities
• Monitor booking requests and provide support for urgent changes, disruptions, or emergency accommodation requirements
• Maintain accurate booking records and generate regular management reports
• Serve as the primary point of contact for all hotel accommodation-related queries
• Ensure compliance with company travel policies, budgets, and accommodation standards
• Identify and implement improvements in hotel booking processes and operational efficiency
• Monitor service quality and traveler satisfaction, resolving escalations as required
• Ability to handle high-volume bookings and urgent operational requests

Mandatory Requirement

• 5 years of experience in hotel reservations, accommodation management, corporate travel, or hospitality operations
• Proven experience managing a team or coordinating staff activities
• Strong knowledge of hotel booking systems, accommodation sourcing, and supplier management
• Excellent organizational, leadership, communication, negotiation, and customer service skills

Competency Requirement

• Customer Focus
• Problem Solving & Decision Making 
• Team Commitment 
• Creativity & Innovation 
• Professionalism          

Work Location: Mumbai, India

Application deadline: 24th July 2026

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