Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Back Office Analyst in this role get to: Control and co-ordinate: To help the artificial intelligence by selecting the right flow to continue the interaction or enter text where the system cannot comprehend what the customer is saying in the shortest amount of time. Respond all the interactions received in the day effectively and efficiently. Handle computer systems. Consistently Deliver: Achieve all agreed KPI’s.
Our most successful candidates will have: - High school degree - Bachelor’s degree is a plus - Experience working in a customer-centric environment is a plus - Experience in order processing or Back office is a plus - Work pro-actively to ensure potential issues are escalated properly - Intermediate - Advanced English level with excellent comprehension skills - High typing skills - Ability to withstand repetitive work - Able to work positively in a fast-paced, changing environment - Ability to multitask and have excellent organizational skills - Sees through the eyes of the customer - Articulate, bright and curious - Passionate about service
All your information will be kept confidential according to EEO guidelines.
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