Associate Client Engagement Helpdesk

Company description Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com Overview JOB SUMMARY: The responsibilities associated with the position are as follows: • Provide first-level resolution support to employees and stakeholders on security requests and requirements coming to service management solutions and emails. • Maintain and update the knowledge base to accommodate responses to new security queries. • Coordinate and assign security requests through service management solutions. • Work on tickets related to Information Security tasks • Participates in the access review process of the GSO. • Fulfill access requests for organization tools supported by GSO (LionBox, SharePoint, OneTrust, and Distribution lists). • Participate in the GSO evidence repository refresh process. • Facilitate the review of GSO documents included in the Master List of documents. • Participate in the Security Risk Exception request process. Responsibilities ESSENTIAL JOB REQUIREMENTS: • Continuous monitoring of the centralized distribution list and response to various requests. • Communicate with internal and external stakeholders regularly to understand the requests. • Maintain a support role in information security to understand the various aspects of security. • Demonstrate communication skills regarding essential security risk and compliance concepts, processes, and procedures and their impact on IT and business processes. • Demonstrate interpersonal, presentation, and relationship skills required for supporting internal and external customers.. Qualifications • Mandatory Technical graduate and language skills (oral, written, and listening): English