Overview Provide General Sales Support to Customer Facing KAM team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services Responsibilities Functional Responsibilities • Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable • Customer JBP tracking • First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution • Preparation & communication of new lines and pricing information to customers based on agreed customer format and notification lead time requirements • Provide Field Sales Support (field comms, performance tracking & sales tools) • Intenal Customer admin support i.e. maintaining store files, contact lists etc • Support with customer event management (operational set up & logistics) • Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback) • Data management services i.e. customer masterfile, sales organisation, contract management & DX knowledge management • Amazon Back office support covering Order management, invoicing & catalogue management People Responsibilities • Develop winning relationships with Cluster Functional Leadership team and other key stake holders within the Cluster business, ensuring highest levels of agility and support are provided • Support the Cluster Sales Lead with all initiatives to improve GBS service offerings Qualifications • Degree qualified in Business / Commerce (MBA Preferred) • Builds robust and successful working relationships • Strong written and verbal communication skills • Excellent organisation and prioritisation skills • Proactive, responsive and results driven • Highly proficient in Microsoft Office programs
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