Asst Mgr Specialist Function-2400004351

Role Responsibilities 

To manage the end to end tracking of Cost & Headcount within Transaction Banking Cash Management Ops. The role is primarily focused on managing the end to end tracking, review and publishing of cash operations cost & headcount budgets, actuals, variance tracking, periodic collation of efficiency saves from CMO functions and update on Earnest or equivalent system, drill downs on major cost heads, periodic accruals, finalizing contra entries based on monthly General Ledger (GL) data, carrying out investigations that may be required based on any impact seen in Cash Operations Cost heads & preparing / publishing MI’s that are related to the management of these aspects within Cash Operations. The role holder is expected to ensure consistent delivery of high-quality services to internal functions within Cash and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.

• The role also covers a backup role of handling KPI reporting, Business Volume & Productivity Tracking for all functions under Cash Management Ops and tracking the same across SA countries for accurate completion.
• Responsible for implementation and adherence of the Group’s policies, procedure, service standards, performance measurements, staffing and operating expenses which support Cash Services units operating within the GBSs.
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
• Ensure that the business manage / supported meets its obligations on the prevention of money laundering and business contingency under the Group Policy & Standard, and under local laws and regulations.
• Overseeing the GBS SDU activities in line with the SLA and monitor performance on key parameters such as TAT, Errors, Accuracy, Cost, etc.

RESPONSIBILITIES 

Strategy

• Collaborate with all internal teams to build a stronger relationship with internal functions.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• Manage all initiatives to get more fit and flexible in the way we work.
• Focus on proving that we are here for good.

Business

• Support the end to end review & maintenance of Cost & Headcount related activities within Cash Operations
• Provide support to Head Specialist functions & Cash Products on any new product initiative or projects or implementation of any new regulation.
• Participate in /contribute to the roll out of any new platforms within Cash to manage workflows and cash flow rules
• Perform and validate data updates as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
• Provide support to all other Domestic & Cross Border Cash Management Ops teams on any Cost, Head Count, Volume related activity.

Processes

People & Talent

• Lead through example and help build the appropriate culture and values.
• Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
• Assist teammates in daily operations and provide back-up support during absences
• Develop strong working relationships with all Operations units
• Escalate client issues to Unit Head, Cash COO, Product Management and Legal, as appropriate

Risk Management

• To Report on findings, exceptions and results from activities being carried out.
• To work with BRM team to assist on any operational risk related incidents / requirements

Governance

• To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CMO Function Heads, BRM team & CSG Managers, Head CMO
• IN COO, COO’s office
• TB Cash Products
• Legal & Compliance
• GBS Static Data Team
• GBS CLM Ops Team
• Head - Group Specialist Function

Other Responsibilities

General Responsibilities:

• Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. 
• Overseeing the daily tasks / activity of the Specialist Function Cost desk and contribute towards meeting the team’s objectives.
• Primarily process within the TAT agreed in business SLA and other functions as requested by the Manager/ Head of Department. Monitor the SLA performance with GBS SDU and monitor essential KPI’s, metrics. 
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group. 
• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
• Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supp