Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
As a member of the AWS Cloud Support team, a Technical Translation Specialist will assist the creation of an environment for non-native English customers to utilize the information and content that AWS support publishes, and will support non-native English support engineers in working effectively with English information.
We are seeking people with strong Japanese and English language skills. Understanding AWS service basics and general IT technical terms, you will need to translate documents from Japanese into English, create Japanese subtitles for short videos, and streamline our localization and translation processes.
We would also welcome the ability to provide live translations between English and Japanese during internal video conferences. If you fit the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the such as:
● translating public and internal documents.
● creating Japanese subtitles for short videos.
● performing live translation between English and Japanese for internal video and audio conference calls.
● translating training material for our support teams.
● translating knowledge-base documents from Japanese into English.
● reviewing the Japanese language quality of internal communications within our support ticket system.
● delivering Japanese communication training to our support teams.
● translating notifications and announcements sent to our Japanese customers.
● promoting our documents and videos on social media.
● grading Japanese examination results of hiring candidates and employees.
● leading of an initiative to evaluate systems to assess the Japanese language skills of hiring candidates.
● finding items to be localized in the team, prioritizing those items with a manager, and building a collaboration scheme with the localization team.
● contributing to the overall improvement of the customer experience from a local language support point of view.
"As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)”
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- Excellent oral and written Japanese communication skills (Japanese Language Proficiency Test (JLPT) Level N1 or equivalent)
- Job-related experience with translation between English and Japanese
- Bachelor's degree or equivalent level of knowledge acquired from relevant job experience
- Ability to quickly learn technical terms for utilization in translation activities
- Having strong multitasking skills
- Streamlining job processes when needed
- Having a strong customer focus
- Experience working as an engineer or an agent
- Experience creating external technical documentation
- Live translation and interpretation between English and Japanese
- Experience working with customers
- Experience in identifying and implementing improvements to operational procedures
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