CloudOps Engineer (L3)

Job Purpose

Frontline Infrastructure Support Engineer (L3) serves as the Senior technical support for enterprise infrastructure, providing expert-level administration, troubleshooting, architecture guidance, and technical leadership across complex IT environments. The role is responsible for resolving critical infrastructure issues, driving automation, implementing infrastructure improvements, supporting strategic initiatives, and ensuring the reliability, scalability, security, and performance of enterprise platforms.

Roles & Responsibilities

Infrastructure Architecture & Engineering

• Design, implement, administer, and optimize enterprise infrastructure across Windows, Linux, virtualization, Kubernetes, storage, backup, cloud, and GPU platforms.
• Define technical standards, best practices, and operational procedures to improve infrastructure reliability and scalability.

Advanced Incident & Problem Management

• Lead the resolution of complex and business-critical infrastructure incidents.
• Perform detailed Root Cause Analysis (RCA), incident chronology and implement permanent corrective and preventive actions.
• Provide technical leadership during Major Incident Management and disaster recovery scenarios.
• Act as the highest escalation point for L1 and L2 support teams.

Windows & Active Directory Engineering

• Design and administer enterprise Active Directory, Group Policy, DNS, DHCP, Certificate Services, Federation Services, and Windows Server environments.
• Lead server lifecycle management, security hardening, patch strategy, and performance optimization.

Linux Platform Engineering

• Administer enterprise Linux platforms, including kernel tuning, automation, clustering, security hardening, high availability, and performance optimization.
• Troubleshoot complex OS, application, and platform-related issues.

Virtualiza