Consultant – ITIL & .Net Developer

Developer - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting Applications for the role of Consultant ITIL &.Net Developer In this role you will be work as a.Net Developer & SME for BPM related applications Responsibilities: - SME / Managerial level support for BPM (.Net) related applications - Ensuring services are delivered in line with the agreed service level targets. - Provide escalation point and give focus to addressing possible service delivery issues. - Identify and facilitate delivery of service improvements. - Ability to communicate effectively across complex and diverse group of stakeholders. - Should possess significant experience of delivery operational business/IT support services in a highly integrated multi-application environment. - Ability and flexible to work in a virtual environment across multiple time zones - Flexible to work in non-standard hours in supporting global production systems - Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams - Actively develop team members and direct reports by providing day to day guidance feedback and on the job coaching. - Should have in-depth knowledge on following.Net SQL Server & Java Script. - Integrate data storage solutions through AP Is on Azure storage MS SQL Azure Cache. - Knowledge of Azure functions Azure logic apps Azure Event hub Azure API gateway. - Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments. - Must have experience in Supporting 24 x 5 mission critical environments - Raise incident / problem tickets as required. - RCA support the provision of root cause analysis and associated problem ticket management. - Resolve provide second-level support for the resolution of incidents / problem tickets. - Change & Release Management support the relevant phases of the change & release management process adhering to delivery milestones and timelines... - for example Break / Fix testing. - Provide KT to new team members. - Proactive monitoring of batch jobs transactional errors dashboards production reporting schedules database and Server health. - Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets for example knowledge gaps and training. - Provide support during key periods of business activity such as month quarter and year end activities. - Attend participate and contribute in 1:1 s team meetings Goal Plans and Development Activities. - Able to demonstrate the use of problem-solving methodologies - Able to work within a culturally diverse environment - Adaptable and flexible approach to working across global business locations

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, ServiceNow Platform, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application ServiceNow N

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter 
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.