Content Manager, CMO content operations

Role overview

This roleis responsible forleading a team ofFixed Income staffresponsible for the CMO (Collateralized Mortgage Obligations) content set. 

The successful candidate will deliverkey operational outcomes aligned tocontent roadmap and supporting business cases in collaboration with data strategy, drive operational efficiencies across content operations aligned with ongoing transformation initiatives, and work cross-functionally to strengthen client engagement, supporting revenue retention and growth. 

Job description:

Essential day to day responsibilities 

• Lead alargeteam ofcontent staff and SMEsencompassing – objective setting, performance management, talent development, coaching, employee engagement & wellbeing.

  
  
  

• Identifyand implementautomationopportunities to bring operational efficiency delivering benefits like capacity, quality, time to market and service improvements in collaboration withinternaltransformation and automation teams.

  
  
  

• Implement & driveeffective implementation of new processes, sources,toolsor policies, ensuring we meet our key operational metrics.

  
  
  

• Own & implement the content & capability roadmaps working closely with proposition, technology, centralautomationand operations teams.

  
  
  

• Collaborate with content proposition teams to evaluate and sizenew content/product enhancements requested by our clients to drive revenue generation and retention.

  
  
  

• Collaborate with technology partners to ensure upkeep and enhancement of our content technology architecture. Rationalize,optimizeand stabilize our technology and capability stack.

  
  
  

• Engage with 3rd party vendors toidentifyopportunities in achieving our content goals and hold these vendors accountable to high standard of service as per agreements.

  
  
  

• Contribute to the overall client support model by managing queries escalated to the specialist team, extend proactive support in case of service and delivery outages, and bring thought leadership toidentifyand address root causes.

  
  
  

• Ensures that teamsmaintainregular and relevant communication with stakeholders /consumers around the work carried out acrossFixed Incomecontent.

  
  
  

Required Skills:

• Understandingand experience ofFixed Incomeoperations(experience in CMO would be an added advantage), capabilities, delivery channels, products, contentsystemsand clients. Good understanding of cross content delivery, platforms and products is an added advantage.

  
  
  

• ProficiencyinleveragingAI/LLM tools for contenttransformation& develop new ways of working

  
  
  

• Strong people leadership skills. Demonstrated ability to lead a content team in a matrix environment and ability to make tough decisions. 

  
  
  

• Highly developed collaboration skills, experience managing multiple stakeholders. Ability to build strong relationships and manage across boundaries.

  
  
  

• Proactive, innovative, well organized with strong analytical & problem-solving skills.

  
  
  

• Able to present and deliver clear messages to audiences at all levels. Able to getvery detailed, while also being able to summarize at an executive level as needed.

  
  
  

• Experience articulating business requirements into detailed requirements.

  
  
  

• Highly customer-centric, with a passion forhigh qualityoutput and for delighting the customer.

  
  
  

• Energetic approach to execution, willingness to make decisions, delegate responsibility and develop a culture of performance and accountability.

  
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empoweringeconomiesand enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values ofIntegrity, Partnership,ExcellenceandChangeunderpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encouragenew ideasand are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminateon the basis ofanyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we canreasonably accommodateapplicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read thisprivacy noticecarefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, whatit’sused for, and howit’sobtained,your rights and how to contact us as a data subject.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.