Corporate Services & Sustainability provides business infrastructure and support solutions to 738,000 Accenture people. Our Corporate Services & Sustainability teams are highly experienced and skilled in a wide range of support and solutions—from managing real estate and workplace services, to providing travel and mobility, procurement, payroll delivery and more for Accenture worldwide.
JOB SUMMARY:
Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. This Mobility Quality, Innovation & Capability Development Specialist role is to support our global Quality, Innovation & Capability Development Program to ensure we are consistent in (global) process execution across locations, avoid variability in service quality, reduce compliance risks, and have an agile training initiative tailored to address specific day to day challenges. Also, will support to drive the Innovation program across teams.
KEY RESPONSIBILITIES
- Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively.
- Implement the basic quality and continuous improvement framework for the processes based on Six Sigma.
- Design, develop and implement quality framework covering all the services rendered by Mobility team.
- Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process.
- Building out Innovation capabilities and fostering an open, idea-friendly culture. Help drive Innovation-related processes, with openness for ideas and bias towards action for idea implementation.
- Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.
- Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives.
- Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan.
- Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives.
- Should continuously learn the process to keep updated about the changes that helps during the audits.
- Establish Quality reporting for all metrics and publish the dashboard to supervisor and respective managers.
- Be open to providing guidance, training, and support to global/local colleagues to ensure high-quality service delivery. Contribute actively towards creating a collaborative, forward-looking and positive work environment.
- Prepare and maintain accurate and up-to-date records/reports on Quality, Innovation, Capability Development and client satisfaction metrics as required.
- Stay informed about industry trends, regulations, and new technologies to enhance the Quality process.
- Identify areas for process improvement and contribute to the development of best practices and standard operating procedures.
Educational Qualification- Bachelor’s degree / Master’s Degree
Professional Qualifications
Qualifications
- Bachelor's degree in hospitality management, tourism, business administration, or a related field. Relevant certifications are a plus.
- Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role.
- Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.
- Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and customer service skills, with the ability to interact professionally with colleagues, leadership and internal/external stakeholders.
- Attention to detail and problem-solving abilities to address unexpected issues.
- Proficiency in Quality management software and tools.
- Ability to work independently and collaborate effectively in a team environment.
- Flexibility to adapt to changing travel needs and work occasional evenings or weekends as required.
Work Experience
- 9+ years relevant working experience desired
Shift timings: Standard (Flexibility in working hours will be needed to support global virtual teams)
Location & facility: Bangalore, BDC 7 – Tower C
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
