Customer Experience Manager- Cisco

The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications between the stakeholder and internal teams to ensure successful service delivery and mission execution. The manager of customer success is accountable for the business strategy development and identify the correct input metrics that drive growth for stakeholders and future expansion of customer success Teams.

Responsibilities:

• Help identify new business opportunities for the growth and expansion of the CS team

• Successfully implement strategies to increase adoption and utilization of company's products

• Work directly with senior manager to help CS team members achieve their goals by monitoring the progress and developing team members

• Manage relationships with internal and external stakeholders to drive decisions and resolve problems

• Implement best practices and strategies to make the CS team more efficient

• Analyze data and create effective reports to track team performance and progress

>5 to 8 Years of relevant work experience

>3 to 5 Years of experience directly managing / supervising employees.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.