Customer Relation Executive

We are looking for an enthusiastic and service-oriented Customer Relation Executive to join our team. This role involves managing customer interactions to enhance satisfaction, loyalty, and retention. The ideal candidate will be adept at handling customer inquiries, resolving issues, and maintaining high standards of service.

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
  
• Provide detailed information about products or services offered by the company.
  
• Follow up with clients regularly to ensure their satisfaction with products and services.
  
• Resolve customer complaints and queries promptly and efficiently.
  
• Maintain a detailed record of customer interactions and transactions.
  
• Monitor customer satisfaction levels and develop methods for increasing them.
  
• Assist in creating policies and procedures that optimize the customer experience.
  
• Gather customer feedback and share with internal teams to improve products and services.
  

• Diploma or Bachelor’s Degree in Business Administration, Communication, or a related field.
  
• Experience in a customer service role; 1 year preferred, but fresh graduates are also welcome to apply.
  
• Familiarity with CRM systems and practices.
  

• Excellent communication and interpersonal skills.
  
• Strong organizational and problem-solving skills.
  
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  
• Proficient in Microsoft Office and customer relationship management (CRM) software.
  

• Competitive salary with performance bonuses.
  
• Cell phone reimbursement.
  
• Yearly bonus for outstanding performance.
  

• Performance bonus.
  
• Yearly bonus.