Key Responsibilities:
Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app.
Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others.
Customer Success: They would manage learner relationships and ensure their satisfaction.
Escalation Management: Address and close tickets raised by students within defined turnaround times.
Deferral Policy: Manage deferral requests as an alternative to refunds.
Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates
Qualifications:
Bachelor's degree or equivalent.
Excellent communication and interpersonal skills.
Must have prior experience in sales and marketing.
Strong customer service orientation.
Ability to handle and resolve customer queries effectively.
Problem-solving skills for escalation management.
Proficiency in handling payment collection processes.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.