Customer Service Executive (CSE)

Position: Customer Service Executive (CSE)

Location: Kilpauk, Chennai, Tamil Nadu

Job Type: Full-time, Fresher

Salary: From ₹15,000.00 per month

Schedule:

• Night Shift (Fixed shift: 6.30 PM to 4.00 AM)
  
• 6 days per week
  
• US Shift
  

Job Summary: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Executive. The ideal candidate will assist clients, contact vendors, and perform various administrative tasks to support our real estate operations. While not the main focus, knowledge in accounts is preferred to provide assistance to the Accounts team when needed. This role is suitable for both experienced candidates and freshers with a keen interest in customer support.

Basic Responsibilities:

• Client Assistance: Provide outstanding support to clients, addressing their inquiries, and resolving any issues to ensure client satisfaction.
  Vendor Contact: Liaise with vendors as necessary, coordinating activities and services to support business operations.
• Administrative Support: Undertake office administration tasks to ensure smooth operation of the office environment.
  
• Accounts Assistance (Secondary): Assist the Accounts team with basic accounting tasks as needed, though this is not the primary responsibility.
  

Experience and Qualifications:

• Education: Bachelor's degree (Required).
  
• Experience: 1 year in customer support preferred, but freshers are encouraged to apply.
  
• Background: Preferably with an understanding or background in Accounts.
  
• Language: Proficiency in English (Required)
  
  

Skills and Abilities:

• Communication: Excellent verbal and written communication skills.
  
• Organizational Skills: Strong organizational skills with the ability to multitask and prioritize effectively.
  
• Customer Service: A strong commitment to delivering high-quality customer service.
  
• Teamwork: Ability to work well in a team environment.
  
• Adaptability: Flexibility to adapt to the night shift schedule and the dynamic needs of a US-based real estate business.
  

Additional Requirements:

• Willingness to work night shifts as per US business hours.
  
• Ability to work effectively in a fast-paced environment.
  
• Proficiency in using computer software and office systems.