About UsWe are a global learning platform that empowers educators to motivate learners through technology. We are used in diverse learning environments, including K-12, higher education, and corporate settings. Quizizz has organically grown to 75M monthly active users in 100+ countries. The US is a significant market for us, where 80% of the schools trust us in their classrooms. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others.
We are a small, passionate, tech-first team working on challenging problems to improve learning. Our mission is to motivate every student in the world by empowering every teacher and we thrive on building delightful product experiences by moving fast, leveraging data, and interacting with a passionate user base.
Joining the growth team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across Taiwan. Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.What you'll do...
6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
Product Utilization:Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.Initiate proactive outreach to encourage and boost product adoption.
Engagement and Voice of Customer:Maintain regular engagement through various touchpoints throughout the customer journey.Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Customer Retention:Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Who you are...
- Excellent written communication skills and impeccable grammar.
- A strong command on written & spoken Mandarin Chinese is a must.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 1 year of experience in the field of customer success.
- Experience and/or knowledge of the Taiwanese educational system.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk is a bonus.
