Overview The Communications Solutions Creative Development Lead will play a critical role in scaling and growing a team that provides presentation, video, graphics and other creative services to business teams and leaders across various functions and sectors. This lead will be responsible for standardizing and simplifying; driving process excellence, best practices, and digitalization; rigorous prioritization and demand management; skills and capability building. This leader will also be responsible for evolving and digitalizing the presentation services at PepsiCo including managing an enterprise third party supplier. A successful Communications Solutions Creative Development Director has a background leading operational teams, graphic and video design and creative direction (agency or creative services supplier experience), has collaborated with the Communications function and is digitally savvy (AI enthusiast). This person must be comfortable managing and collaborating with multicultural team members based in different locations. Responsibilities Serve as trusted S&T service delivery partner to business teams and leaders across various functions and sectors. Lead, inspire, enable, energize and manage a team of creative services professionals who support PepsiCo business leaders with internal and external communications. Ensure on time and quality delivery of Communications Solutions Creative Development service catalog outputs including presentation graphic design, video and motion graphics, other graphics, print collateral, etc. Responsible for standardizing and simplifying; driving process excellence, best practices, and digitalization; rigorous prioritization and demand management; skills and capability building. Contribute to roadmap for evolving and digitalizing the presentation services at PepsiCo including managing an enterprise third party supplier. Have a creative and innovative vision, ability to lead through change with clear, concise communication skills that provide direction to the internal team. Create and sustain a culture of excellence. Support direct reports through mentoring and coaching in growing their functional and managerial capabilities. Provide timely feedback on team member performance. Address any gaps in team competencies (training and development) together with forming developmental plans for the existing team. Qualifications Background leading operational teams, graphic and video design and creative direction (agency or creative services supplier experience), Experience collaborating with the Communications function. Digitally savvy (AI enthusiast). Strong project management skills, track record of overseeing a global operations or in a service delivery model. Experience with project management and time tracking tools (Monday.com and Timely) Ability to manage time effectively across multiple priorities, projects, and stakeholders, requiring good organizational and communications skills to ensure requests are delivered on time. Fluency in English, spoken and strong writing skills. Expertise in associate press writing style (and PepsiCo writing guide). Proven global delivery experience and experience working in a multi-cultural environment across multiple geographies and time zones. Strong relationship skills / experience working with senior leadership across functions and geographies. Ability to solve and navigate complex situations through critical and creative thinking; manage multiple priorities in a dynamic environment. Proven leadership, strategy, decision making and influencing skills. Experience building high-performing, digitally enabled and engaged teams. Experience working with an organization like PepsiCo (e.g., brand environment, similar size, scale, markets, complexity) Working knowledge of project management systems and AI tools. Global Capability Center, Global Business Services or service delivery experience preferred but not required.
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