Project description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Responsibilities Assist in the configuration, administration, and support of the dormakaba access control Support integrations between dormakaba and enterprise applications (HCM systems, IAM systems, Workday, Active Directory) Collaborate with security, facilities, HR, and IT teams to understand access requirements and translate them into system configurations Monitor interface schedules and troubleshoot failures Support audits by generating access logs, reports, and documentation Ensure access controls align with security and compliance standards Document technical configurations, SOPs, workflows, and user guides Participate in change control, testing, and production migrations Support system upgrades, patches, and validation testing Stay updated on dormakaba platform features and contribute to continuous improvement initiatives Change Control process of requests through migration to Production tenants Assist with resolution of issues, tracks issues and provides updates to peers, leadership and clients with increasing independence as proficiency grows. Supports any application upgrades, maintenance, security, access Monitoring interface errors Monitor integration schedules to ensure not failures or issues Monitor ServiceNow queue for urgent requests and ticket assignments Work directly with Client & Informatics to document requirements & expected results Ability to write queries, reports and work with dashboards to support end user need Skills Must have 3+ years of experience supporting dormakaba access control or physical security systems understanding of physical access control systems (PACS) and identity/access management concepts Experience with user provisioning, access levels, badge management, and audit support Exposure to system integrations, databases, or reporting related to security systems Proven solid analytical and problem-solving skills Proven excellent communication and collaboration abilities Willingness to learn and grow in a dynamic security systems environment ready to work in US business hour Nice to have Experience with access reporting and dashboard tools preferred Exposure to Workday Prism Analytics Knowledge of data security domains and Workday business process frameworks Ability to run and interpret SQL queries for troubleshooting and validation Exposure to integration with HR systems, IAM tools, or building management systems Knowledge of access control compliance, audits, and regulatory requirements Exposure to SQL or reporting tools for access and audit data Academic project or internship experience in Technology, Security Systems, or Healthcare Experience in healthcare, corporate security, or regulated environments Other Languages English: C1 Advanced Seniority Regular