Engineer - Product Support

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others. Condé Nast Entertainment was launched in 2011 to develop film, television and premium digital video programming.

Job Description

Location:

Bengaluru, KATechnology manages or performs work associated with analysis, design, implementation, operation, deployment, and support of Condé Nast's information technology resources (including computer hardware, operating systems, communications, software applications, data processing and security), telecommunication systems, and software/database products through internal staff, outsourcing staff, or consultants. Activities include developing information technology strategies, polices and plans; maintenance and use of information technology resources; training and supporting technology users; telecommunications network planning, operations and site acquisition; programming software/database products for sale to external customers; and internet product management & operations. IT Support is responsible for providing support to employee end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems including acquiring, installing, and upgrading PC components and software and planning for/responding to service outages; diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems; responding to user requests to research complex problems associated with Condé Nast's telecommunications networks (voice and/or data); providing real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem recurrence. Individual contributor that typically provides core/standard administrative or technical supportWhat happens next?

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Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.