To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. 

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors. 

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.

To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times