• Generating attendance, quality, and productivity feedback in coordination with agencies.
• Maintaining and updating the feedback tracker.
• Ensuring all joining documents are completed and filed as per the onboarding checklist.
• Ensuring visibility of new joiners across all required systems.
• Maintaining employee files and documentation for audit readiness.
• Coordinating with agencies to ensure smooth first-day onboarding formalities.
• Educating new joiners on HR policies, processes, and systems.
• Supporting the HRBP in planning and executing employee engagement initiatives on the shop floor.
• Monitoring and highlighting attendance exceptions on a daily basis through Kronos and FCLM.
• Tracking leaves, Loss of Pay (LOP), unscheduled overtime, and sixth-day overtime.
• Resolving attendance and timekeeping deviations identified in Kronos.
• Maintaining and monitoring manager leave records.
• Generating daily HR MIS reports.
• Preparing and sharing attendance reports.
• Reconciling agency attendance data with Kronos records.
• Validating overtime and NSA inputs received from agencies before sharing with managers.
• Monitoring the issuance of warning letters related to disciplinary issues.
• Ensuring agencies follow standard disciplinary processes and guidelines
- 6+ months of human resources experience
- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- High school or equivalent
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.