Jr. Service Now Developer

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Key Responsibilities

• Platform Development: Assist in designing and configuring catalog items, flows, business rules, client scripts, UI policies, and UI actions.
• Module Support: Help implement and maintain core modules like Incident, Change, Problem, and Request Management.
• System Maintenance: Support CMDB updates, data imports, and integration maintenance using REST API or SOAP.
• Testing & Debugging: Participate in testing cycles, code reviews, and help troubleshoot platform issues.
• Documentation: Create and maintain technical design specifications, functional specifications, and user documentation.

Essential Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Programming: Proficiency in JavaScript, HTML, and CSS.
• Foundational Knowledge: Understanding of SaaS platforms, ITIL frameworks, and Agile/Scrum methodologies.
• Certifications: Completion of foundational training or holding a ServiceNow Certified System Administrator (CSA) certification is highly desired.
• Soft Skills: Strong analytical capabilities, problem-solving skills, and the ability to work collaboratively in a team environment.

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