Company description Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at. Website https://www.publicisresources.com Overview Associate L2 - Mac Support Admin We are seeking a Mac Systems Administrator with strong experience managing Apple devices in an enterprise environment. This role is responsible for administering, securing, and supporting macOS systems, with a primary focus on Jamf Pro and Apple Business Manager (ABM). The ideal candidate is highly organized, technically strong, and experienced in device lifecycle management, automation, patching, and user support. Responsibilities Key Responsibilities • Administer and support macOS devices across the organization. • Manage Jamf Pro for device enrollment, configuration profiles, policies, patching, software deployment, and inventory. • Support Apple Business Manager for automated device enrollment and application purchasing and distribution. • Develop and maintain standard configurations, compliance policies, and security baselines for Apple devices. • Troubleshoot hardware, software, enrollment, and policy-related issues for Mac users. • Automate routine administration tasks using scripts such as Bash, Zsh, or Python. • Package, test, and deploy software updates and third-party applications to managed devices. • Monitor fleet health, patch compliance, and device security status. • Collaborate with security, network, identity, and help desk teams to support a reliable end-user experience. • Create and maintain technical documentation, procedures, and knowledge base content. • Serve as an escalation point for complex Mac-related issues. Qualifications Required Qualifications • 3+ years of experience supporting or administering macOS in a large business or enterprise environment (10,000+ Macs) • Hands-on experience with Jamf Pro administration. • Experience with Apple Business Manager, including Automated Device Enrollment and app distribution. • Strong knowledge of macOS troubleshooting, configuration, and security best practices. • Experience with scripting or automation using Bash, Zsh, Python, or similar tools. • Knowledge of software packaging, patch management, and endpoint management processes. • Familiarity with identity and access integrations with Entra. • Strong communication, documentation, and problem-solving skills. Preferred Qualifications • Jamf certification such as Jamf 200, or higher. • Apple certifications or equivalent hands-on experience. • Experience in large-scale device deployments and lifecycle management. • Familiarity with compliance frameworks, endpoint security tools, and reporting. • Experience supporting hybrid environments with both Mac and Windows systems. Additional information 5+ years of experience in Windows systems administration, desktop engineering, or endpoint management. • Hands-on experience with Microsoft Intune and Windows Autopilot in a large (20k) business or enterprise environment. • Strong knowledge of Windows 11 administration, troubleshooting, and deployment. • Experience with device compliance policies, configuration profiles, update rings, and endpoint security controls. • Knowledge of Microsoft 365, Entra ID, Active Directory, and Group Policy. • Experience troubleshooting hardware, software, application deployment, and user access issues. • Strong communication, documentation, and problem-solving skills. Core Skills • Apple Business Manager (ABM) • macOS support and troubleshooting • Device enrollment and provisioning • Patch management and software deployment • Scripting and automation • Documentation and process improvement • Cross-functional collaboration