Manager, Production Support

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Responsibilities:

• Disciplined execution of day-to-day prod support activities, adhering to ITSM quality & governance controls
• Application Incident Management, Problem Management, Change Management
• Proactively work on initiatives to improve Production stability
• Ensure technology deliverables are met consistently, with a target of Zero disruptions
• Collaborate with cross functional teams such as Dev, QA and Infrastructure
• Regular engagement with business stakeholders, client services and product owners
• People management, Career Development

Experience

• 12-16 years experience in Production Support (L1/L2). Development experience is a plus
• Experience in Cloud, Java, PL/SQL, PCF, Micro-services, Dynatrace, APM, Unix shell scripting, Control-M
• Experience in developing/supporting multi-tiered, distributed, complex systems
• Experience of managing and collaborating teams globally
• Experience working in fast-paced Global environment
• BS in Computer Science, Engineering, or Information Technology

Required Skills:

• Expertise in managing ITSM processes like Incident Mgmt, Problem Mgmt, Change and Release Mgmt
• Experience in driving Major Incidents calls, Root cause analysis
• Expertise in Monitoring and Alerting tools such as Sitescope, Catchpoint, Dynatrace, APM
• Strong Analytical and problem-solving skills, with attention to details
• Experience working in fast-paced Global environment
• Excellent communication skills, influencing and stakeholder management skills

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.