VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking an individual to take ownership of applications transitioned from Shadow IT into White IT, ensuring they are governed, secure, compliant, and effectively managed throughout their lifecycle. This role sits within IT Ops Engineering and plays a key part in stabilising, optimising, and enabling applications that support Vodafone’s internal and business operations. The role combines operational ownership, stakeholder collaboration, audit readiness, and continuous improvement, supported by vendor partners.

• Manage applications across their full lifecycle, from onboarding to decommissioning.
• Act as the primary technical point of contact for assigned applications, covering both strategic and operational topics.
• Ensure audit readiness and compliance across ISO, security, GDPR, and SOX-related requirements.
• Contribute to business-as-usual activities with support from vendor partners.
• Ensure applications deliver required functionality aligned to business needs.
• Advise on projects and capability changes impacting owned applications.
• Provide design inputs and solutions when requested.
• Collaborate with domain and cross-domain architects on architectural topics.
• Manage partner relationships and maintain effective stakeholder communication.
• Work closely with Business Owners on demand management activities.
• Maintain complete and up-to-date documentation in ALFABET.
• Monitor application support status and initiate decommissioning analysis where required.
• Support identity and access management, including user access provisioning and account reconciliation.
• Assist with security assessments and compliance-related activities.

• An individual with a solid understanding of the complete software development lifecycle (SDLC).
• Someone with foundational knowledge of software engineering principles and tools.
• A problem-solver with strong troubleshooting and analytical skills.
• Comfortable identifying trends and performance issues and proposing improvement opportunities.
• Familiar with application operations frameworks such as ITIL.
• Knowledgeable about testing methodologies and quality assurance processes.
• Aware of security assessments, compliance topics, and SOX requirements.
• Skilled in business analysis and project management.
• Confident in stakeholder communication and partner management.
• Experienced in risk management and demand management processes.
• Able to maintain clear, structured, and accurate documentation.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Exposure to enterprise-scale application ownership within a global organisation.
• Opportunities to collaborate with cross-functional teams, architects, and business stakeholders.
• Hands-on involvement in audit, security, and compliance activities.
• A role that builds breadth across application operations, governance, and transformation initiatives.
• A supportive environment that values learning, inclusion, and continuous improvement.

• End-to-end application lifecycle ownership in a complex enterprise environment.
• Practical experience in audits, compliance, and risk management.
• Stakeholder and partner management across technical and business domains.
• Application documentation and governance using enterprise tooling.
• Improved analytical, advisory, and decision-support skills in IT operations.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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