GENERAL DUTIES & RESPONSIBILITIES
• Conducts and analyzes training needs assessments following conventional instructional design methodologies.
• Interviews business owners, business analysts, system developers and other functional and technical personnel as part of the needs assessment.
• Develops a solid understanding of FIS products to complete task analysis and determine training requirements.
• Determines and documents appropriate instructional strategy and project scope based on a completed needs assessment.
• Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications and technical specifications as they pertain to course development.
• Designs effective instructional materials, interactions, simulations and assessments to support the required instructional strategy.
• Interacts with product managers, subject-matter experts, application development teams, business analysts, management and others as needed to determine scope of a project and to ensure accuracy and timely delivery of training programs.
• Uses state of the art tools and technologies for development, maintenance, production and distribution of multi-media training materials / web-based training content.
• Follows best practices in technical development to ensure a consistent development process.
• Follows best practices in project management to develop and track project schedules using a consistent project management methodology.
• Creates technical specifications for projects using approved templates and processes.
• Writes, executes and analyzes usability studies and test plans related to course materials, E-learning strategies and learning management systems/client training portals.
• Designs and develops criterion-based training assessments.
• Assesses feedback from learners to evaluate and improve effectiveness of training.
• Responsible for management, coordination and troubleshooting of all aspects of client learning management systems/client training portals and training related websites, i.e., intranet, extranet, including communication with internal and external users.
• Markets training courses and services to clients.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in instructional design, technical writing or web design and development or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Thorough knowledge of instructional design principles and methodology
• Understanding of adult education concepts
• Basic understanding of banking and financial services industries (Preferred Canadian Process)
• Knowledge of information design and mapping concepts
• Research and analysis skills; analytical, problem solving skills
• Technical aptitude
• Web design and development skills
• Skill in preparation of course material for all training modalities (written manuals, online content, etc.)
• Skill in designing and developing simulation-based/web-based training including storyboarding, scripting, editing, articulate 360, Camtasia
• Skill in developing training assessments that effectively measure learner comprehension
• Skill in production and quality control using approved templates, processes and corporate standards
• Project management skills including scope definition, risk assessment, estimating and reporting; ability to prioritize and complete tasks; strong time management skills
• Written and verbal communication skills including editing course content for correct punctuation, syntax and grammar
• Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience
• Proficient with authoring, design and development tools and technology, as well as programming languages and applications related to training development
• Ability to objectively evaluate course content /feedback and to make improvements based on results
• Ability to establish and maintain effective, professional working relationships with employees and clients including negotiation skills
• Team skills including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
• Flexibility, versatility, dependability
FIS JOB LEVEL DESCRIPTION
Developing level professional role. Moderate skills with high level of proficiency. Understands and uses course development tools and technologies at an Developing level . Works under general supervision with increased latitude for independent judgment. May consult with senior peers on certain projects. Works on multiple concurrent projects, of medium complexity, and in multiple product areas (3 – 5). Assists on custom training development projects. Keeps informed of product development activities to identify and implement revisions, corrections, and changes in existing course content. Responsible for reviewing, analyzing, and applying client feedback to course content with direction. Provides project status reports to management or senior peers. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate to the level of experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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