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Job Description:
Job Title: Supervisor / Assistant Manager - Operations
Job SummaryThe In-House Supervisor oversees the processing of outbound parcels at the company’s package center facilities. He/She conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions. The In-House Supervisor analyzes previous dispatch results to maximize service performance and streamline routes, and ensures outbound packages are processed, loaded, and leave the building on time. This position supervises part-time supervisors, administrative staff, and hourly employees.
Job DutiesManages Start Up Operations - Performs initial yard and equipment checks to ensure there are no mechanical issues and sufficient feeder equipment is available.
- Checks safety calendar and other planned safety activities to ensure safety of operations.
- Reviews daily operating plan and exception reports to identify and manage staffing and operational issues.
- Conducts pre-sort meetings with part-time supervisors to communicate the daily plan and other relevant information.
Monitors Daily Package Center Operations - Manages operations to ensure proper package care, service, and quality levels.
- Makes operational changes (i.e., equipment and staffing) as needed to ensure packages are loaded efficiently.
- Checks for clerical problems at the customer counter to validate packages are processed properly and exceptions (e.g., incomplete addresses, misleads, etc.) are corrected.
- Verifies trailers are loaded and properly sealed and paperwork is correct to ensure the accurate and timely dispatch of loads.
- Ensures safety is incorporated into operational activity to minimize risk of injury.
- Supports Comprehensive Health and Safety Process (CHSP) to ensure sustainable, safe work environment.
Supervises Package Pre-load - Discusses daily dispatch plan with Pre-loaders to communicate any barriers to optimal service performance (e.g., mis-loads, weather forecast, high package volume, etc.).
- Assesses daily staffing levels to ensure enough people are present to meet service commitments.
- Audits package carload quality to determine if handling and loading methods are followed.
- Follows up on any problems (e.g., packages are too big for package car, pre-loaders are too slow, etc.) to drive Operations’ production goals.
Supervises Dispatch Operations- Collaborates with others (e.g., Yard Control Supervisors, Drivers, Region Schedulers, etc.) to ensure Dispatch plans are executed efficiently.
- Ensures adequate staffing levels to reduce overtime costs.
- Supervises Dispatch planning to ensure loads and tractors are assigned to drivers to meet service goals.
- Advises Automotive of equipment repair needs to ensure equipment is in good condition.
- Monitors load movement to identify opportunities to reduce costs.
Oversees Post-Operation Activities - Communicates with part-time supervisors to ensure trailers and package cars have been unloaded and there are no packages overlooked.
- Completes nightly reports (i.e., employee hours worked, package volume, packages per hour, etc.) and forwards to the Business Manager to provide a summary of the sort operation.
- Uploads scanner data and resets scanners to ensure proper function for the next sort (i.e. shift).
- Reviews payroll data to ensure employee hours are coded correctly and the actual hours worked are computed.
Supervises and Develops Others- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Qualifications:- Bachelor's Degree or International equivalent
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Ability to lift 70 lbs./32 kgs.
- Availability to work flexible shift hours, up to 5 days per week
- Strong oral and written communication skills
Employee Type:
Permanent
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