Policies and Procedures Governance - Associate

You are a strategic thinker passionate about driving solutions in Process Management. You have found the right team.

As a Process Management Professional in our Finance team you will spend each day defining, refining and delivering set goals for our firm

This role is part of the JPM Wealth Management Answers Administration team in Columbus, OH, and is aligned to the Wealth Management Business Administration & Operational Excellence organization. The team creates and manages procedures, job aids and reference information for J.P. Morgan Wealth Management (e.g., CWM, National Branch, JPMA, Service Center, home office support functions).

You will be responsible for facilitating conversations with internal business partners and subject matter experts to gather information to create and publish procedures, job aids, and reference information., and publishing the final content. You will be accountable for day-to-day management of content in your assigned topics, ensuring formal review and approvals are obtained as well as the annual evergreen process. Over time, you are expected to become a subject matter expert on specific business topics and processes related to the topics you manage. 

Job Responsibilities 

• Capable to analyze data/information, and determine tactical and strategic impacts
• Able to effectively lead and facilitate business process/procedure conversations with business partners/subject matter experts
• Prove collaboration and relationship building skills across lines of business, and with partners at all levels of the organization
• Process improvement and controls mindset and skills to enable evolution from current to future state 
• Identify gaps and opportunities for improvement and/or efficiencies in existing processes
• Responsive and adaptable to change
• Able to work effectively in a fast-paced, always changing environment
• Participate in the development of goals and execution of strategies within organization
• Responsible for decisions that are guided by policies and/or established processes

Required qualifications, capabilities, and skills

• Process improvement mindset with intent to be subject matter expert for assigned topics
• Process improvement and controls mindset and skills that enable vision of evolution from current to future state while identifying gaps and opportunities for improvements / efficiencies
• Excellent written and verbal communication skills
• Conflict resolution, change management, influencing, project management, delegation, and coaching skills
• Line of business, business process and procedures, and business applications knowledge

Preferred qualifications, capabilities, and skills

• Chase Wealth Management, J.P. Morgan Advisors, regulatory and/or wealth management experience
• Process management experience with business processes, and writing procedures, job aids and reference materials is preferred
• May be required to have business-specific skills or certification
• Experience with Adobe Dreamweaver and/or knowledge management tools/systems is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.