Process Excellence Senior Specialist

Title                 PEX (Process Excellence) Senior. Specialist

Department      Process Simplification and Optimisation

Location          India

Reports To       Process Excellence Implementation Lead (PEX Lead) / Master Black Belt

Level                Grade 5

We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first.So, join our Process Excellence team and feel like you’re part of something bigger.

About your team

Process Simplification and Optimisation (PSO) provides groundbreaking solutions to deliver sustainable business value. PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity’s strategic goals.The Process Excellence Team (PEX) within PSO focuses strongly on end-to-end process improvements that is founded on industry best practices and approaches such as Lean Six Sigma, Agile, and Process Automation

About your role
You will work to progress Fidelity’s process simplification and optimisation agenda by:

• Continuously supporting PEX Implementation Leads / Master Black Belts in executing value generating end-to-end process/service assessments that are aligned to key business priorities ensuring optimal ROI (Return on investment) on a timely basis, delivering tangible improvements around e.g., cost, risk and customer experience
• Conducting end-to-end service and process improvement activity in a structured manner using methods like Service Design, Lean Six Sigma, Systems Thinking, Value Stream Analysis etc to identify and deliver measurable benefits
• Training, coaching and embedding a continuous improvement culture (E.g., via Service Design awareness, Yellow Belt and Green Belt mentoring)
• Helping to draft and enhance material, which could include training, communications and MI reporting. 
• Providing regular updates to stakeholders
• Drive and manage the adoption of Global Process Standards, including Taxonomy maintenance, process change governance and establishment of process ownership
• Managing a team of process excellence specialists
• Championing and supporting enterprise-wide adoption of Global Process Standards to drive process insights and ownership
• Proactively identifying enhancements to our team’s ways of working

About you

• Dynamic, empathetic team player who can take the initiative to work independently as well as part a team. 
• Demonstrable experience in leading or supporting global end-to-end Service Design, Process Improvement, Lean Six Sigma, and Automation projects that have led to measurable business benefits, identifying the problem to be solved, performing the appropriate analysis and identifying improvements
• Significant hands-on exposure to, and understanding of, process excellence methods and tools like User Journey Mapping,  Value Stream Analysis, Failure Mode Effects Analysis, Control Charts etc
• Design Thinking skills (optional) and utilisation of data led insights such as predictive modelling to drive impact
• Experience of using collaboration tools e.g., Mural
• Experience managing teams of process excellence experts to deliver complex projects and significant benefits
• Experience of developing and managing an organisation/business unit level process taxonomy, insights and process change management mechanisms
• Strong experience of coaching and mentoring on process excellence frameworks
• Demonstrable ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods.
• Certified Lean Six Sigma Black Belt

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.