About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• We are seeking a hands-on leader to manage a hybrid team of Project Managers and Business Analysts. In this role, you will bridge the gap between our technical IT teams (Developers, Infrastructure) and our business units (Field Operations, Sales, Customer Service).
• You will ensure that business requirements are accurately captured by your BAs and that IT initiatives are delivered on time by your PMs. Your primary goal is to build a high-performing delivery engine that implements technology solutions.

Job Responsibilities:

• Partner with the CIO to define and maintain the IT Project Roadmap, balancing "keep the lights on" maintenance with innovation initiatives.
• Manage the "intake funnel" for new project requests from VPs (Ops, Finance, Sales etc), ensuring all requests are scored, sized, and prioritized based on ROI and strategic value.
• Provide transparent, executive-level reporting on product portfolio health, budget variance, and risk exposure to the C-Suite.
• Manage, mentor, and hire a hybrid team of Project Managers and Business Analysts.
• Standardize delivery methodologies: Implement frameworks for Requirements Gathering (e.g., User Stories, Process Maps) and Project Execution (Agile for apps, Waterfall for ERPs).
• Allocate resources dynamically across the portfolio to prevent bottlenecks.
• Act as the primary escalation point for business stakeholders regarding project scope, timeline, or quality issues.
• Manage relationships with external software vendors and system integrators to ensure accountability and contract adherence.

Key Result Areas:

• Delivery Performance: Achieve >90% on-time and on-budget delivery for the IT project portfolio.
• Stakeholder Satisfaction (CSAT): Maintain high internal customer satisfaction scores across business units (Ops, SHE, Finance, Operations etc.) regarding IT responsiveness and solution quality.
• Requirement Quality: Reduction in "re-work" caused by missed requirements; ensuring BAs achieve sign-off on Functional Specs before development begins.
• Resource Utilization: Optimization of team capacity (ensuring PMs/BAs are fully utilized but not burned out).

Business Value Realization: Post-implementation tracking to verify that delivered projects actually achieved their business goals (e.g., "Did the new routing software actually reduce drive time by 5%?").