The Wholesale KYC Operations (WKO) Technical Writer is responsible for the writing, editing and managing of knowledge management assets for the WKO AML/KYC Program. Knowledge management assets include procedures, user guides, contextual help and communication for the firm wide Global KYC Standards as they relate to Corporate & Investment Bank (CIB) and Commercial Bank (CB). The AML/KYC program is a priority and this role is critical in contributing to the ongoing support and success of the program. As a WKO Technical Writer, you will partner closelywith the subjectmatter experts from the business, production, policy and project teams withinvarious KYC functions to ensure all Knowledge Management documentation is accurate, clear, concise, and consistent. The WKO Technical Writer is also responsible for assisting Exam Management with procedure evidence, managing the WKO portal and additional projects, as assigned. Additionally will be required to manage projects to improve WKO Change Management processes and tools
Job Responsibilities
- Responsible for developing and maintaining Knowledge Management Assets (including procedures, user guides, contextual help and communications) to support KYC policies and operational processes
- Ensure final approved documents conform to prescribed templates and style guidelines
- Champions and adheres to the WKO Change Readiness process
- Responsible for Knowledge Management asset impacts by participating in project workstreams
- Write user-friendly materials that meets the needs of the target audience, translating knowledge into content that sets our users up for success
- Manage communications and meetings with project teams and key business partners, escalating challenges as needed
- Facilitate review with Stakeholders including Process Owner, Management, Testing and Compliance securing all approvals for procedures
- Establish working relationships and routinely interface with Stakeholders, Technology, Subject Matter Experts (SMEs), Compliance, and any other relevant party
- Formulate observations and recommendations for process improvement, risk mitigation, and improved controls and Cross-train and collaborate with peers
Required Qualifications, capabilities and skills:
- A minimum of seven years practical experience with technical/procedural writing, editing and communication. (Knowledge of financial services functions, operations and awareness of regulatory and compliance environments a plus)
- Demonstrated experience editing and reformatting detailed procedural documents into succinct, easy to follow steps
- Experience with project execution and delivery experience (project management, change management, AML/KYC Compliance)
- Intermediate knowledge of authoring tools (Adobe Experience Manager, FrameMaker, Captivate, Dreamweaver, or other HTML authoring tools)
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Teams etc.) and SharePoint
- Proven ability to manage concurrent projects and meet deadlines, while managing shifting priorities in a dynamic work environment
- Self-motivated, results orientated & analytical ability who is able to work independently and in a team environment
- Experience in Know Your Customer (KYC) would be an added advantage
- Experience working with end users to improve user experience
- Partners with upstream and downstream process owners to proactively identify areas for improving process quality, control, and productivity
- Ensures completion of daily processes and compliance with relevant procedures, policies, controls, and regulations, and escalation protocols
- Fluency with HTML5, JavaScript, Adobe Extend Script, SQL,JSON, Adobe Suite of Products preferred
- Experience using XML tools to create documentation preferred
- Familiarity with Agile project development methodologies and working knowledge JIRA preferred
- BA/BS degree in English/Writing or equivalent work experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
