Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.
We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.
Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.

This role goes beyond transaction monitoring — you’ll uncover emerging fraud patterns, strengthen risk controls, and help build safer payment experiences at scale. Working closely with Product, Engineering, Compliance, and Operations teams, you’ll play a critical role in protecting millions of transactions while keeping the user experience seamless.

If fast-moving problem solving, high ownership, and staying one step ahead of fraud excites you, this is the kind of challenge you’ll thrive in.

On the Job

• Monitor payment and transaction patterns to proactively identify fraud, abuse, and operational risks
• Build and enhance fraud and risk detection mechanisms across UPI and wallet journeys
• Investigate suspicious transactions, user behavior, and payment anomalies
• Collaborate closely with Product, Engineering, Compliance, and Operations teams to implement scalable risk controls
• Create dashboards, reports, and operational insights around fraud trends, transaction success/failure, and overall risk exposure
• Recommend and execute process improvements to reduce fraud losses while maintaining a seamless user experience
• Support escalation management and incident handling for high-priority risk cases
• Continuously optimize rules, workflows, and monitoring systems based on emerging fraud patterns and evolving business needs
• Balance risk mitigation efforts with customer experience and transaction success metrics

Must-haves (Min. qualifications

• • 3+ years of experience in Risk Operations, Fraud Monitoring, Payment Operations, or Risk Analytics within a B2C consumer-facing company
  • Hands-on experience working with UPI, payments, and wallet ecosystems
  • Strong understanding of transaction monitoring, fraud detection, suspicious activity patterns, and risk controls
  • Experience working with large datasets, SQL, dashboards, and operational analytics
  • Ability to identify anomalies, investigate trends, and recommend preventive controls
  • Strong ownership mindset with the ability to work cross-functionally with Product, Operations, and Compliance teams
  • Comfortable working in fast-paced, high-volume consumer product environments
  

Good to have

• Prior experience working in fintech or payments companies
• Experience creating fraud rules, risk frameworks, and operational SOPs
• Strong understanding of the NPCI/UPI ecosystem and payment compliance fundamentals
• Familiarity with analytics and reporting tools such as Mixpanel, Metabase, Looker, Tableau, or similar platforms
• Experience collaborating closely with customer support, dispute resolution, and product teams

Why join us?

• Why Join Us?

• Be on the frontlines of protecting millions of payments and transactions
• Solve fast-evolving fraud challenges in one of India’s fastest-moving fintech ecosystems
• Help shape how the next generation experiences money at Fam