Salesforce Engineer

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Salesforce Testing & Administration Specialist to support testing, administration and configuration activities across Salesforce platforms within a telecom IT environment. This role is responsible for creating test strategies, test cases and test scenarios, supporting Salesforce configuration changes, managing defects, and ensuring high-quality solution delivery through effective collaboration with onshore and offshore stakeholders.

• Analyse user stories and business requirements to create detailed test cases and test scenarios
• Maintain traceability between requirements, specifications, business rules and testing artefacts
• Design, execute and document system, integration and functional testing activities
• Create and maintain traceability matrices to ensure optimum test coverage
• Support defect identification, tracking, retesting and closure activities
• Participate in defect triage meetings and contribute to issue resolution
• Perform Salesforce configuration and administration activities as required
• Prepare, manipulate and manage test data to support testing activities
• Create testing scripts and support execution across Salesforce environments
• Provide status updates, raise risks and issues proactively, and contribute to knowledge management activities
• Collaborate with offshore and onshore teams to support successful project delivery
• Support peer reviews and ensure adherence to testing standards and best practices

• 3+ years of experience in Salesforce testing
• Hands-on experience with Salesforce testing and administration activities
• Strong understanding of Salesforce features, rule-based testing and use-case testing methodologies
• Experience using test management and defect management tools
• Knowledge of Salesforce Sales Cloud and Marketing Cloud
• Experience using testing and collaboration tools such as Jira and Confluence
• Salesforce Certified Administrator credential
• Bachelor’s degree in Engineering, Computer Science, Information Technology or a related discipline
• Strong analytical skills with the ability to understand complex software systems
• Knowledge of test case automation is advantageous
• Salesforce Certified Marketing Cloud Consultant certification is preferred

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work on enterprise-scale Salesforce programmes within a global telecommunications environment
• Exposure to Salesforce testing, administration and configuration activities across multiple business processes
• Collaboration with global delivery teams and Salesforce professionals
• Experience working in a structured testing and quality-focused delivery environment

• Advanced Salesforce testing methodologies and quality assurance practices
• Enhanced Salesforce administration and configuration capabilities
• Improved defect management, traceability and test governance skills
• Stronger collaboration and stakeholder management experience within global delivery teams

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2