Senior Associate - Managed Services

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

To learn more about what we do, tune in to our podcastOn the Moveto hear expert insights on issues affecting global mobility, and read about thelatest newsin the industry. You can also follow us onLinkedInandInstagram. 

Job Description Summary

In this position you will be an extension of the Client’s global mobility team.
You will help the client enforce their Global Mobility policies across their organization.
You will help process their employees’ requests relating to Global Mobility moves.
This is a fully client facing role.
You will play a critical role in creating the intended employee experience for the mobile employees.

Detailed Role Description

• Handle queries and requests from the Client’s employees relating to their global mobility moves.

  
  
  

• Ensure high quality work is delivered within agreed KPIs.

  
  
  

• Lead / co-lead ad-hoc projects.

  
  
  

• Build various periodic / ad-hoc reports relating to global mobility moves.

  
  
  

• Monitor and distribute cases and workload.

  
  
  

• Identify process improvement and streamlining opportunities.

  
  
  

• Provide support for QBRs, client policy & process documentation (eg : SoP).

  
  
  

• Co-lead transition of new work and process improvements.

  
  
  

• Cultivate positive client / onshore relationships while proactively and efficiently addressing client needs, escalating as appropriate.

  
  
  

• Collaborate across teams to drive timely completion of deliverables.

  
  
  

• Train team members and contributes to L&D content.

  
  
  

• Build team morale.

  
  
  

Pre-requisite Knowledge/Skills Relevant to role:

• B.Com/MBA degree with 3-4 years’ experience in Global mobility industry.
• Understanding of global mobility concepts, including policies and processes.
• Excellent English communication skills is a must.
• Intermediate to advanced knowledge of Google Suite and Excel
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• Demonstrate empathy and patience when dealing with employees.

Additional Information:

This job is based in our Bangalore office with the possibility of hybrid work mode

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status

Please note, AI is used as part of the application process