Business process Analyst

Do you love to solve problems and find better ways of getting things done?  Do you love asking ‘why’ about pretty much everything? And does it make you happy when things are perfectly aligned and standardized? Can you pick the small pieces to create a big picture? Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident? If so, then this role might be for you.

About Role:

• Mandatory for candidate to have Order to Cash process knowledge should be a process expert.
• Area of work would be “Process Excellence” , BA should be a domain expert in OTC and someone who can work on finding process gaps, streamline processes & find areas of improvement/automation
• Elicits and documents business requirements (authors the BRS) for EBO-OTC approved projects
• Partners with EBS & UAT team(s) on BRSs for clarity to inform EBS requirements documentation & UAT test plans
• Partners with all Process Owner  to get process design decisions required for BRS completion
• Partners with OM Process Owners on process documentation
• Collaborates with Manager and EBS on BRS best practices, processes & tool sets, and driving appropriate changes within the team
• Partners with testing team to help educate/inform UAT test creators and testers on the process and requirements to accurately create and execute testing.
• Partners with L&D team on learning plan, materials and transfer of knowledge for implementations
• Drives identification of changes in the business that may impact the OM process; collaborates across functions to design solutions and implement changes to improve the effectiveness and efficiency of our order management processes.
• Drives process design and implementation. Authors “As Is” and “To Be” process design as driven by continuous improvement efforts
• Collaborates with Process Owners to identify opportunities to optimize legacy processes and identify leading practices (process, and/or technology) that can strengthen service delivery
• Drives change management to support process improvement
• Challenges the status quo and drives TR towards simplification while always designing for the best customer experience
• Serve as a business systems and process subject matter expert across multiple BU’s
• Becomes expert user of Business Optix tool
• Provides coaching and mentoring to less senior team members
• Partners with BU stakeholders to identify issues, define solutions, prioritization considerations and implementation tactics
• Partners with CoE Leaders on demand management, pipeline planning, and project reporting
• Partners with OTC, Enterprise LTC, and Master Data process owners on evolving E2E knowledge, enterprise processes and solutions

About You,

• Bachelor degree plus  4+ years of experience in Process Design, Operations, Business Analysis, or operational management OR Master’s degree
• IIBA CBAP (International Institute of Business Analysis, Certified Business Analyst Professional) certification preferred
• Degree preference in IT, Finance, Accounting, Business or Economics.
• Strong verbal and written communication skills required. Solid English language skills are required.
• Extensive experience in business analysis, data modeling, requirements mapping and design of large scale is preferred
• Demonstrated experience creating BRS documents for a variety of system integration and process improvement projects.
• Demonstrated experience with lead to cash processes and experience with multiple legacy systems and multiple BUs
• Builds effective relationships and partners with others to develop joint solutions.  Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
• Demonstrates business acumen.
• Expert at leveraging and coaching others on a variety of approaches to solicit valuable information, even in challenging situations
• Extensive knowledge of various Thomson Reuters businesses and products/services.
• Demonstrated experience identifying and participating in performance improvement initiatives; Lean or Six Sigma certification a plus.
• Experience working with different cultures.
• Able to effectively navigate and perform in dynamic environments managing multiple projects simultaneously

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-DN1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.