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Senior Business Systems Analyst
Position Summary
We are seeking an experienced and highly collaborative Sr. Business Systems Analyst to be a part of our Digital eCommerce team. This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams to deliver solutions.
As a Business Systems Analyst, you enable the delivery of ecommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience. This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication.
Day to day work involves collaborating with product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts. You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning, functional test verification to implementation.
You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement. You are recognized by colleagues as someone who can get things done and enable leadership to make strong, data driven and strategic decisions.
Responsibilities
Leads and documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements
Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes
Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions
Apply business analysis methodologies, information systems and operational control concepts in broad technology settings
Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions
Demonstrate strong knowledge of technology developments within domain and industry
Collaborate across functional, organizational, and regional boundaries
Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager.
Support business and technical teams by troubleshooting and resolving development and production defects
Work with team members to identify process or system improvements
Lead by example and help coach and mentor your peers and junior systems analyst on the team
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirements
Bachelor's degree in computer science, management information systems or information science
At least 5 years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping
Proven ability to prioritize, multitask, and manage multiple deliverables in a fast-paced work environment with changing priorities
Technical expertise in ecommerce platform implementation, business to business connections and integrations
Excellent communication, presentation and negotiation skills, ability to adapt communication style based on situation
Strong analytical and problem-solving skills and ability to quickly assess design options, make informed recommendations
Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, Valgenesis, Splunk, ServiceNow
Experience with Salesforce, SAP ECC, SAP HANA, B2B marketplaces is a plus
Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL) is a Plus
Experience working in an agile environment is preferred
Experience with requirement management & testing in regulated environment is a plus
Confident, self-aware team player open to receiving and providing feedback to peers and colleagues
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
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