1. JOB PURPOSE
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist
customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales
Agents. Work as part of a team to achieve individual, station and network Commercial objectives
2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
details on Emirates fares and actively issue online tickets and sell related products by identifying customer
needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related
products. Ensure set quality standards are achieved for all customer interactions.
incorporated and that the customer request is met in order to provide them with excellent service. Highlight
to customers the relevant requirements covering their journey such as passport, visa & health requirements
and other details such as check-in place and time.
such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel
bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.
are maintained.
Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online/other queries
and other complex activities such as medical cases and special services.
and provide help and act as a role model to other team members.
customer interactions and other special services.
Retail Office only:
promotional material is properly displayed on individual counters, providing various options to the customer
which will assist in increasing sales
received.
guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online
queries and other complex activities such as medical cases and special services.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.