Senior Engineer Service - Process systems & solutions

• Taking service handover post completion of Up-Gradation, Expansion, Add-on, Green Field, and Brown Field Projects. 
• Service Support in case of non-assignments of any Project Support such as AMC/ PWAMC/ CAMC/ ST100/ ST200/ Chargeable Service etc. 
• System support for Guardian, DeltaV Batch, VIM, Third Party Communication, System Maintenance Support, Inhouse Services Support,
• Deliver Services to the customer and certified on Operational Readiness as per SMO Standards.
• Modifications, Add -On and small Expansion jobs at site and back-office engineering. 
• Creation/modification of DeltaV Internal Point Database
• Testing of implemented controls and graphics.
• Follow Department Quality processes and procedures.
• Travel to site location as per Service assignment.
• Generation of Leads for installed Base Business Opportunities from sites under Service.
• Should be able to work independently.

You identify and seize new opportunities and build collaboration allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships and win concessions without damaging relationships. You find and champion the best creative ideas and actively move them into implementation. You quickly and conclusively take actions in constantly evolving, unexpected situations. Works in close co-ordination with regional Teams & Leadership. Driving Install base sales strategy for value on/spares/upgrades/expansions/ driven displacement opportunities and service support etc . Must have good experience to work with end users to build lead on various avenues and growth-oriented strategies' year on year. 

• Bachelor's degree in engineering.
• A minimum 4-10 years of relevant work experience in Filed Services and services at install base customers, development & engagement with strong experience of working & customer engagements in the entire region.
• Excellent knowledge of at least one Distributed Control System.
• Proficient in PC skills and application software like MS Word, Excel, PowerPoint, Visio etc.
• Understanding of project life cycle from concept to maintain online running plant in AMC
• Understanding of customer need and translating it into technical solution. 
• Analytical thinker with excellent Communication, presentation, interpersonal and prioritization skills; well-organized and detail oriented.
• Excels at self-managing workload and implementing multiple concurrent projects to meet deadlines.
• Ability to effectively interact with all levels of the organization to meet milestones.
• Ability to deal with conflicting priorities from internal stakeholders and demonstrate resilience and strong influencing skills to manage these effectively.
• Confidence and interpersonal/communication skills to work and influence at all levels. 
• Experience of working in matrix organization.
• Willing to travel in the region (more than 70% of the time).

Internal: Direct Sales, Regional Product Heads, Business Leaders, and Support functions for Operational activities.

Competencies for the role. 

• Tech Savvy 
• Courage 
• Ensures Accountability 
• Manages Conflict 
• Situational Adaptability 
• Plans and Aligns

Emerson (NYSE: EMR) is a global technology and software company providing innovative solutions for the world’s essential industries. Through its leading automation portfolio, including its majority stake in AspenTech, Emerson helps hybrid, process and discrete manufacturers optimize operations, protect personnel, reduce emissions, and achieve their sustainability goals. For more information, visit Emerson.com.

WHY EMERSON? 

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs. We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world in which we live. Learn more about us!.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.