Senior Manager_Architect_Devops Engineer_Pune

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

1. Excellent knowledge of Unix/Linux, Oracle, Apache, Tomcat, Basic Java understanding, Knowledge of Change Control Systems (GIT, SVN)
2. Deep Knowledge of shell scripting , phython scripting, Splunk, Networking, Snooping
3. Knowledge, SQL and PL/SQL or NoSQL (MongoDB) and cluster/scaling setup
4. Knowledge of regular expression's and SSL setups.
5. Java/other application language skills in troubleshooting the applications/Customer raised  issues.
6. Very Experienced in Log Analysis & Log4j/Logback. Analytical Troubleshooting skills in application.
7. Experience with Cloud Environment setup, scripting and management (AWS)
8. ITIL knowledge required (Especially Incident & Problem Mgmt, Deployment)
9. Very Good communication, Team Player, Conflict Resolution Skills, among other soft skills
10. Experience in configuration management processes
11. Experience in monitoring setup (Icinga, CloudWatch)
12. Excellent knowledge of web technologies like HTTP protocol, SSL, headers, IP, APIs
13. Experience with Data Analysis tools such as Splunk

Amazon/Cloud, Service Monitoring, Devops, Incident Management,Log Analysis

1. Experience with cross cultural work environment
2. Experience in deployment automation tools (puppet, Ansible)
3. Self-Starter , quick learner and result oriented person
4. Strong focus on Quality and Service improvement
5. Should have prior experience of E2E delivery, Agile.
6. Experience working with cross cultural work teams, with Onsite / Offshore coordination
7. Process Improvement and Innovation skills
8. Knowledge of Software Rollout across various environments
9. Experience in JVM tuning and troubleshooting (e.g. analysis of gc logs)

1. To support and operate the Vodafone service and underlying components
2. To define setup up adequate monitoring and probing according to KPI definition as to measure service availability, performance and ensure the associated SLAs
3. Monitor the service and detect any anomalies or problems proactively
4. Manage incident troubleshooting both from application and infrastructure;  Resolve and liaise with the project ream for problem resolution
5. Devise Backup/Restore strategy and setup the necessary mechanisms for implementation
6. SPOC for Change Advisory Board and Change Management
7. Support for software rollout and deployment using the adequate deployment strategy
8. SPOC for PBI process including resolution, coordination and reporting 
9. 2nd level support according to support model definition
10. 24/7 oncall support according to support model definition

India: 

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!