Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Role Purpose:
Rockwell Automation’s Salesforce Service Cloud capability enables personalized support over a variety of channels, including phone, email, chat, social media, and messaging apps. and is a critical application for company’s digital transformation to enable annual recurring revenue.
A Salesforce Quality Assurance (QA) Analyst plays a critical role in ensuring the quality and reliability of Salesforce solutions and applications. Here's a list of skills and qualifications typically required for a Salesforce QA Analyst job position.
Key Responsibilities:
• Leads development of test strategies, leading end to end test planning including, data, environments, end to end use case definitions, overseeing test execution, facilitating stakeholder review of test outcomes and go-no-go decisions.
• Assists in training teams on automation, documentation, and root cause analysis.
• Experience with defect life cycle and triage.
• Ability to collect report on and analyze defect metrics, determine trends, and recommend options to improve.
• Monitor quality release by release.
• Locate key testing process improvement opportunities.
• Interacting with business teams on initiatives and how they should be approached from a testing standpoint.
• Provide test metrics and facilitates discussions with project teams and stakeholders to drive go-no-go decisions.
• Develop test cases, scenarios, and scripts based on user stories, business requirements, and technical specifications.
• Assist teams with test design and automation for all types of testing, including system, regression, functional, end-to-end, data integrity, and performance.
• Automate test cases and scenarios.
• Provide workshops, training, and standards for business teams around user acceptance testing practices.
• Governance to ensure adequate test coverage and best practices.
• Configure and manage test environments and data related to strategies.
• Exhibit a holistic approach to testing strategies.
• Strong business awareness and priorities.
• Analyze and offer architectural improvements to determine testability.
• Build end point simulations as necessary.
• Enterprise test tool management and administration.
Skills, Knowledge, Experience and Education:
• 5+ years of Testing experience with Salesforce Platform (strongly desired).
• Expert level grasp of Quality Assurance fundamentals.
• Hands on test development and execution background in a Salesforce platform is a plus.
• Extensive experience with test automation.
• Familiarity with performance testing tools (jMeter, Gatling, etc.).
• Familiarity with enterprise test automation suites (Tosca, Tosca DI, Selenium).
• Tosca certification 1&2 (preferred).
• Extensive knowledge of Agile practices and Jira.
• Knowledge of test management tools (Jira, qTest).
• Basic software development and scripting skills.
Temperament:
• Ability to adapt to and assist colleagues through change and support change management processes.
• Strong team orientation and ability to collaborate with the business and IT organizations.
• Strong teamwork, customer service and organizational skills
• Ability to retain and convey a positive attitude in challenging circumstances.
• Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
• Remain open to ideas; integrates multiple perspectives in decision-making.
• Maintain a positive demeanor during periods of uncertainty, conflict, and stress.
• Ability to influence and obtains results through others within Rockwell in a respectful way.
• Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives.
• Create an environment that encourages the open exchange of information and viewpoints.
• Conform to all aspects of the company’s goals, values, and standards of ethical conduct while demonstrating integrity, trustworthiness under all circumstances. Treat others honestly and fairly.
• Adapt appropriately to competing demands and shifting priorities.
IPC - Information Processing Capability (Factors of Complexity):
• Ability to work on issues of moderate scope where analysis of situations or data requires a review of relevant factors.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Apply process improvements to facilitate improved outcomes.
• Implement and execute processes across business/function to achieve assigned goals.
• Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
• Leverage business insights in proposing solutions and facilitating change.
• Scope of work: Receive assignments in the form of objectives with goals and the process by which to meet the goals.
• Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
• Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
• Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the “story” behind it, as well as recommendations for next steps.
Accepts Role Requirements
• Ability to work in a team environment.
• Strong team and solution-oriented attitude.
• Ability to analyze and develop solutions to a problem.
• Excellent interpersonal and communication skills.
• Experience with the agile software development process.
• Preparing and delivering information in a concise and professional written manner.
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