Software Engineer Senior - IVR/Conversational AI

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Software Engineer Senior - IVR/Conversational AI -5 to 10 yrs - Bangalore/Pune/Mumbai/Chennai/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Understand business requirements and translate to architecture/software development

  
  

• Design IVR call flows

  
  

• Develop IVR applications using Conversational AI tools.

  
  

• Integrate IVR application with other applications such as Databases, ticketing tools, ACDs

  
  

• Develop and integrate Webservices / APIs

  
  

• Troubleshoot and fix issues or defects

  
  

What you bring

• 5+ years of experience with Conversational AI tools like Nuance Mix

  
  

• Strong knowledge of Conversational AI development

  
  

• Experience in the design/development of IVR applications.

  
  

• Hands-on development experience on Conversational AI tools such as Nuance mix.

  
  

• Hands-on experience in conversational UI / call flow design.

  
  

• Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.

  
  

• Experience in Cassandra\SQL and knowledge of DB concepts, integration technologies with other applications

  
  

• Experience creating web services

  
  

• Should be able to understand business requirements and translate to architecture/software development.

  
  

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  
  

• A broad range of professional education and personal development possibilities – FIS is your final career step!

  
  

• A competitive salary and benefits

  
  

• A variety of career development tools, resources and opportunities

  
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass