Specialist Sales - Personal Clients-2400005326

The Role Responsibilities

Job Purpose

To provide clients with information about Standard Chartered Bank’s Premium Banking Products.

Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

Key Responsibilities

Sales

• To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
• Focus on the analysis and satisfaction of clients financial needs and objectives.
• Interacting and understanding clients profile and their needs.
• To capitalize on cross-sell opportunities

Service Quality

• To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards. 

Compliance, Risk and Money laundering Prevention Requirements

• Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
• Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
• Continuous Improvement in Productivity to the standards prescribed from time to time.
• Compliance with all applicable rules / regulations and company group policies.
• Upholding the values of the group and company at all time.

Contributes to

• Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients.
• Collect and process additional valuable clients information and business intelligence.
• Give clients a positive impression of themselves and the Standard Chartered Bank.
• Establish effective relationships with clients.
• Promote additional products to clients.

Judgement / Complexity

• Provide professional advice and alternatives / solutions to clients request and queries using.
• Have strong selling and inter-personal skills to handle clients and to sell bank products.
• Initiate and drive to achieve set targets and service standards.
• Be flexible and sensitive to meeting clients needs.