Sr. Developer - Enterprise Application - Oracle S

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Job Description

Inviting applications for the role ofLeadConsultant –IT Service Management (ITSM)

We are seeking an experiencedLead Consultant – IT Service Management (ITSM)to drive the design, implementation, and optimization of IT service management processes across enterprise environments. The candidate will lead ITSM initiatives aligned withITIL best practices, ensure service excellence, and work closely with stakeholders to improve service delivery, operational efficiency, and governance.

Responsibilities

• Lead the design, implementation, and improvement of IT Service Management (ITSM) frameworks aligned with ITIL standards.

  
  
  

• Manage and optimize core processes including Incident, Problem, Change, Service Request, and Service Level Management.

  
  
  

• Drive service transformation initiatives and continuous service improvement (CSI) programs.

  
  
  

• Act as a subject matter expert (SME) for ITSM processes and governance.

  
  
  

• Lead major incident management, escalation handling, and root cause analysis.

  
  
  

• Oversee SLA management, service performance monitoring, and reporting.

  
  
  

• Work closely with infrastructure, cloud, security, and application teams to ensure efficient service delivery.

  
  
  

• Implement and manage ITSM platforms such as ServiceNow, BMC Remedy, Jira Service Management, or ManageEngine.

  
  
  

• Develop and maintain servicecatalogs, knowledge management, and CMDB processes.

  
  
  

• Provide leadership, mentoring, and guidance to service delivery and support teams.

  
  
  

• Engage with business stakeholders and leadership to align IT services with business objectives.

  
  
  

• Ensure compliance with IT governance, security, and operational standards.

  
  
  

Qualifications we seekin you!

MinimumQualifications/ Skills

• Bachelor’s degree in computer science, Information Technology, or related field.

  
  
  

• Strong understanding of ITIL v3 / ITIL 4 framework

  
  
  

• Incident Management

  
  
  

• Problem Management

  
  
  

• Change & Release Management

  
  
  

• Service Request Management

  
  
  

• Service Level Management

  
  
  

• Configuration Management (CMDB)

  
  
  

• ITSM ToolsExperience with one or more:ServiceNow,BMC Remedy,Jira Service Management,ManageEngine ServiceDesk,Freshservice.

  
  
  

• Reporting & Governance

  
  
  

• SLA & KPI management

  
  
  

• Service performance reporting

  
  
  

• IT operations governance

  
  
  

PreferredQualifications/ Skills

• ITIL v4 Foundation / ITIL Managing Professional

  
  
  

• ServiceNow Certification

  
  
  

• PMP / Prince2

  
  
  

• Agile or Scrum certifications

  
  
  

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Fusion Middleware (FMW) 11g Forms Developer - OracleOracle

Required Skills

Cloud Infrastructure Management

Language

English, English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application Oracle S

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter 
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.